What does the status of my order mean?

After you place an order you'll be able to see what stage the order is in. You can see this live in the app by tapping Orders and selecting the order you'd like to track. There are four order stages:

  • Placed
  • Accepted
  • Prepared
  • On its way


This means your order has been placed and is awaiting acceptance from the Retailer.


The Retailer has accepted your order and has begun preparing it.


The order has been prepared and is awaiting a Driver to pick it up.

On its way

A Driver has picked up your order from the Retailer and is on their way to the delivery address.