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Fast Answers

What is Osprey?

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Osprey is an on-demand delivery platform dedicated to bringing your favorite stores and restaurants to you. We deliver in minutes. Not days. Not weeks.

How do I place orders?

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There are two apps—one for restaurants and one for stores. To place an order, find a Retailer, place an item (or a few) in your cart and click place order. That's it! We'll send a driver to the store to pick up your order and deliver it directly to you.

Is there a minimum amount to place an order?

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This is set by the Retailer you're ordering from. In some cases, the store may decide to add a minimum order total. You can see how much the minimum amount is by searching for a Retailer in the app.

What if something is wrong with my order?

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Oh no! We hate to hear this. Please contact Osprey Support via the support form, or send us a DM on Twitter at @OspreyHelp. You'll need your order details to share with our team.

How does pickup work?

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To place a pickup order, select Pickup at the checkout page. We'll let you know when it's ready for you to pick up at the store. Depending on Retailer policies, you may need a form of photo ID to pick up your order.